Privacy policy

Last Updated: 8 July 2026

At Cloud & Lune (“we”, “our”, or “us”), your privacy matters to us. We are committed to protecting your personal information and handling it with care, transparency, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, or interact with Cloud & Lune.

Personal Information We Collect

When you visit our website or place an order, we may collect personal information including:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase history
  • Information you provide when contacting us
  • Device information, including your IP address, browser type, time zone, and cookies
  • Information about how you use and interact with our website

For your security, payment information is processed securely by our trusted payment providers. Cloud & Lune does not store your full credit or debit card details.

How We Collect Your Information

We collect your personal information when you:

  • Visit our website
  • Place an order
  • Contact our customer support team
  • Subscribe to our newsletter
  • Create a customer account (where available)
  • Participate in promotions, competitions, or giveaways

Some information is collected automatically through cookies and similar technologies to help improve your browsing experience.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Communicate with you about your purchases
  • Respond to customer enquiries and provide support
  • Improve our products, services, and website
  • Detect and prevent fraudulent activity
  • Send marketing communications where you have chosen to receive them
  • Comply with our legal and regulatory obligations

We will only use your personal information for purposes that are reasonably necessary for operating our business and providing our services.

Shopify

Cloud & Lune is proudly powered by Shopify Inc., which provides the secure e-commerce platform that enables us to sell our products online.

Your information may be stored through Shopify’s secure servers, databases, and applications. Shopify uses industry-standard security measures to help protect your personal information.

For more information, please refer to Shopify’s Privacy Policy.

Sharing Your Information

We only share your personal information where necessary to operate our business and provide our services.

This may include trusted third parties such as:

  • Shopify
  • Secure payment providers
  • Shipping and courier services
  • Email marketing platforms
  • Website analytics providers
  • Professional advisers (such as accountants or legal advisers)
  • Government, regulatory, or law enforcement authorities where required by law

We never sell, rent, or trade your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to:

  • Keep our website functioning correctly
  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Enhance your shopping experience

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Marketing Communications

If you choose to subscribe to our mailing list, we may occasionally send you updates about new collections, product launches, exclusive offers, and promotions.

You can unsubscribe from our marketing emails at any time by clicking the Unsubscribe link included in every email or by contacting us directly.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we implement appropriate security measures, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Cloud & Lune creates clothing for little ones, however our website is intended for adults making purchases on their behalf.

We do not knowingly collect personal information directly from children.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or the way we handle personal information.

Any updates will be published on this page together with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have any concerns about how we handle your data, please contact us.

Cloud & Lune

Email: hello@cloudandlune.com.au

We’re always happy to help and will respond to your enquiry as soon as reasonably possible.