Shipping policy
Shipping Policy
At Cloud & Lune, every order is thoughtfully prepared and carefully packaged before beginning its journey to you. We take great care to ensure your little one’s new pieces arrive safely and beautifully.
Where We Ship
Cloud & Lune currently ships throughout Australia and New Zealand.
As our little brand continues to grow, we’re excited to expand our reach and look forward to offering worldwide shipping in the near future.
If you’re located outside Australia or New Zealand and would like to place an order, we’d love to hear from you. Please contact us at hello@cloudandlune.com, and we’ll do our best to assist.
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Australia
All Australian orders are shipped via Australia Post and include tracking.
Shipping Rates
- Standard Shipping: $9.95 AUD flat rate
- Express Shipping: $12.95 AUD flat rate
- Free Standard Shipping on Australian orders over $100 AUD
- Free Express Shipping on Australian orders over $250 AUD
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details.
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New Zealand
We’re pleased to offer tracked shipping throughout New Zealand.
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Please note that any customs duties, import taxes, or additional fees charged by New Zealand authorities are the responsibility of the customer and are not included in our product prices or shipping charges.
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Order Processing
All in-stock orders are typically packed and dispatched within 1–3 business days.
Orders placed on weekends or Victorian public holidays will begin processing on the next business day.
During new collection launches, promotional events, or peak holiday periods, dispatch times may be slightly longer. If this happens, we’ll always do our best to keep you informed.
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Estimated Delivery Timeframes
The following delivery times are estimates and commence once your order has been dispatched.
Destination
Estimated Delivery
Australia – Standard
2–8 business days
Australia – Express
1–4 business days
New Zealand
5–8 business days
Please note that delivery timeframes are estimates only and may vary due to public holidays, peak shopping periods, customs processing, weather conditions, or other circumstances beyond our control.
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Shipping Address
Please ensure your shipping details are correct before placing your order.
If you’ve entered an incorrect address, please contact us as soon as possible at hello@cloudandlune.com. While we’ll always do our best to assist, we cannot guarantee changes can be made once your order has entered processing or has been dispatched.
Cloud & Lune cannot accept responsibility for parcels delivered to an address entered incorrectly at checkout.
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Delayed, Lost or Damaged Parcels
Once your order has been dispatched, delivery is managed by the relevant postal or courier service.
While we work closely with our shipping partners, Cloud & Lune cannot be held responsible for delays caused by postal services, customs authorities, weather events, public holidays, or other circumstances beyond our control.
If your parcel appears to be significantly delayed or lost, please contact us and we’ll happily assist you in lodging an enquiry with the shipping carrier.
If your order arrives damaged, please email hello@cloudandlune.com within 7 days of delivery with your order number and photographs of both the packaging and the item so we can investigate and assist you promptly.
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Customs, Duties & Taxes
International orders, including those shipped to New Zealand, may be subject to customs duties, import taxes, or other government charges.
These fees are determined by the destination country’s customs authority and are the responsibility of the customer. Cloud & Lune has no control over these charges and cannot estimate or collect them on your behalf.
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Contact Us
If you have any questions about shipping or your order, we’d love to hear from you.
Cloud & Lune
Email: hello@cloudandlune.com
Website: www.cloudandlune.com